Have you noticed how many things, including grocery store check-outs are now self-serve? And people love them! And then they complain that companies are laying people off, not hiring, jobs are disappearing....
Just thought I would mention the obvious: if a company can get its clients/customers to work for free, why are they going to pay someone to do that job? I generally try to be helped by an actual person when possible.
Something to think about.
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